Frequently Asked Questions
Everything you need to know about your Foot Locker experience
How can I track the status of my order?
Once your order has shipped, you will receive an email with a tracking number and a link to the carrier's website. You can also view your order status by logging into your account and visiting the 'Order History' section.
What is your return policy for sneakers and apparel?
We offer a 45-day return policy for most items. Products must be in their original, unworn condition with all tags attached and in the original packaging. Returns can be made via mail or at any local Foot Locker store.
Does Foot Locker offer international shipping?
Yes, we ship to many countries worldwide. Shipping costs and delivery times vary depending on the destination. Please select your region on our website to see specific shipping options and customs information.
How do sneaker releases and 'Launch' products work?
High-demand releases are often managed through our mobile app via a reservation system. Users can enter 'Head Starts' to increase their chances of securing a pair for in-store pickup or online purchase.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and buy-now-pay-later options like Klarna and Afterpay. We also accept Foot Locker gift cards.
How do I know I am getting authentic products?
Foot Locker is an authorized retailer for all brands we carry, including Nike, Jordan, Adidas, and New Balance. All products are 100% authentic and sourced directly from the manufacturers.